American Logistics Company
Improving the patient experience with reliable rides.
Provide reliable transportation to patients and reduce patient grievances.Learn More
Through Lyft Concierge, ALC provides courtesy rides to patients. Using the Lyft Concierge API, they've created custom pickup and drop-off zones for large hospital campuses and medical offices so patients get curb-to-curb service.Learn More
- Reduced appointment cancellations
- Improved transportation efficiency
- Increased patient satisfaction
Shorter Wait Times
At most healthcare facilities, drivers need specific address details to find passengers, such as department and building numbers. Without them, drivers often arrive on time, wait for a passenger who’s on the other side of the building, then leave after the allotted waiting period is up. Another driver has to be dispatched, and the passenger has to wait even longer. By creating detailed maps of healthcare campuses, ALC makes it easy for drivers to find passengers anywhere in the facility. And shorter wait times mean happier patients.
" Working with Lyft Business for the last two years we have created a much more seamless experience for our passengers"
VP of Marketing and Sales at ALC
Seamless Ride Requests
To help patients get to and from their facilities, healthcare organizations count on ALC to request rides on their passengers’ behalf. Through Concierge, ALC can designate ride agents to request or schedule rides for patients from anywhere. ALC has increased dispatcher efficiency by 1,900%, just by improving the pickup and drop-off experience.
“ALC was our first partner to fully integrate and request Lyft rides from their customer relationship management software,” says Gyre Renwick, Head of Healthcare Partnership at Lyft. “This has allowed ALC to dispatch rides at a much faster rate and with the precision to have the lowest grievances in the marketplace.”
Lyft’s impact on ALC’s patient experience.
Transportation costs have lowered by 30%, with total projected cost savings of over $8 million a week. Wait times are 40% shorter with Lyft than other transportation options. Grievances per 1,000 trips have dropped from 1.5 to 0.8. Ride cancellations have reduced by 50%. Dispatcher efficiency has gone from 225 trips per day to 1,750 trips per day.